Terms and Conditions and Customer Information

Terms and Conditions and Customer Information

Table of contents
1. Scope
2. Conclusion of contract
3. Right of withdrawal
4. Prices and payment terms
5. Delivery and shipping terms
6. Retention of title
7. Liability for defects (warranty)
8. Applicable law
9. Alternative dispute resolution

1) Scope
1.1 These Terms and Conditions (hereinafter "T&Cs") of Janagen Jeyalingam, trading as Raja Rani Boutique (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented by the Seller in his online shop. The inclusion of the Customer's own terms is hereby excluded unless otherwise agreed.
1.2 Consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes which are predominantly neither attributable to their commercial nor their self-employed professional activity. Entrepreneur within the meaning of these T&Cs is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in exercise of their commercial or self-employed professional activity.

2) Conclusion of contract
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller but serve to submit a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated in the Seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button which concludes the ordering process.
2.3 The Seller can accept the Customer's offer within five days
- by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive, or
- by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or
- by asking the Customer to pay after they have placed their order.
If several of the aforementioned alternatives exist, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer submits the offer and ends at the end of the fifth day following the day on which the offer was submitted. If the Seller does not accept the Customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the Customer is no longer bound by their declaration of intent.
2.4 The contract text is stored by the Seller after the contract has been concluded and sent to the Customer in text form (e.g. email, fax or letter) after the Customer has submitted their order. The Seller does not make the contract text accessible beyond this.
2.5 The contract is concluded in English or German.

3) Right of withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 More detailed information on the right of withdrawal can be found in the Seller's withdrawal policy.

4) Prices and payment terms
4.1 Unless otherwise stated in the Seller's product description, the stated prices are total prices that include statutory VAT. Any additional delivery and shipping costs are stated separately in the respective product description.
4.2 The Customer has various payment options available, as stated in the Seller's online shop.
4.3 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

5) Delivery and shipping terms
5.1 The delivery of goods takes place by shipping to the delivery address provided by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing is decisive.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer bears the reasonable costs incurred as a result.
5.3 Self-collection is not possible for logistical reasons.

6) Retention of title
If the Seller makes advance performance, he retains title to the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
7.2 The Customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the Seller of this. If the Customer does not comply with this, this has no effect on their statutory or contractual claims for defects.

8) Applicable law
The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

9) Alternative dispute resolution
9.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
9.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.